These are the terms and conditions under which you (“you”) may use our (“we/us/our”) website (the “Website”) and purchase products (“Products”) from us. We advise you to read them carefully and to print out and keep a copy of them.
USE OF THE WEBSITE
You may view Website pages on screen and may print or download extracts of them for your own personal use or for use by others within your organisation.
You may supply a copy of any such extract to any third party provided that:
(a) the extract is for their own personal use;
(b) the extract is not supplied as part of or incorporated in another work, website or publication;
(c) the extract is not supplied either directly or indirectly in return for commercial gain; and
(d) the third party is made aware that the source of the copy is this Website and that these terms and conditions apply equally to them.
No part of this Website may be reproduced, transmitted to, or stored on any other website or in any other form of electronic medium without our express written consent.
We will use our reasonable endeavours to provide you with a prompt and continuing service. We do not, however, warrant that the service it provides will continue uninterrupted or without delay or that it will remain unchanged. In particular we reserve the right to bring the Website down as and when necessary for the purposes of maintenance.
Whilst we will use our reasonable endeavours to ensure that the information contained in the Website is correct and reliable, no warranty, either express or implied, is given as to the accuracy or completeness of that information.
The Website contains hypertext links to a number of websites owned, operated and controlled by third parties. We have no control over or proprietary interest in any of these websites and, as such, make no warranties with regard to the quality, security, accuracy or any other aspect of such sites, and exclude any and all liability arising from use of the same.
The Website contains content and services (“Third Party Services”) owned, operated, controlled or provided by third party service providers (“TSPs”) and not by us. Where appropriate the provision of any Third Party Services to you by any TSP shall be on the terms and conditions of the relevant TSP. It is your responsibility to make yourself aware of such terms and conditions. We exclude any and all liability arising from the provision of any Third Party Services to you by any TSP and your only remedy for failure to provide such Third Party Services is against the relevant TSP.
If you set up an account with us to access and use the Website and the services that it offers (an “Account”), we may specify or ask you to specify a user name or password to access and use your Account.
You will be responsible for any use of your Account (whether or not by you), for logging out of your Account after you have finished using it and for keeping your usernames and passwords confidential.
To change your username and/or password follow the instructions in your Account or email us at the address set out above. If you forget your username and/or password, you may email us at the address set out above and we will email your username and password to the email address specified in your Account.
We reserve the right to close or suspend your Account without notice if you are in breach of these terms or if you have not accessed your Account for a period of 12 months. We also reserve the right to close or suspend your Account at any time for any other reason, but will use reasonable endeavours to notify you as soon as reasonably possible before doing so.
While every effort is made to ensure that any enquiry you submit is dealt with promptly, we cannot guarantee that your query will always be dealt with within the timescale you require. If your enquiry is submitted to a TSP then we will not necessarily read or see your enquiry. We cannot guarantee complete confidentiality and recommend that you do not include sensitive information, or information which could be classed as a trade secret, via the internet.
To place your order follow the steps set out on the Website.
The appearance of the products on our website is an invitation to you to make an offer to purchase them by placing an order with us. We have the right to refuse any orders and no contract will subsist between you and us unless and until we accept your order.
Acceptance of an order will be deemed complete and effectively communicated to you when we send you an email accepting your order (whether or not you receive that email). An automated email acknowledging receipt of your order will not be treated as acceptance of your order.
The products on our website are subject to availability. If we accept your order for any products (“Products”) but do not supply those Products to you for any reason, we will not charge you for those Products and will refund any money already paid for them. However we will not be responsible for compensating you for any other losses which you may suffer if we do not supply the Products.
PRICE OF THE PRODUCTS AND PAYMENT
The prices for the Products and any delivery charges are as set out on our Website and are stated in UK Pounds Sterling. These prices include applicable sales tax and duty.
Whilst we try to ensure that these prices are accurate, mistakes may sometimes occur. If we discover a mistake in the price of the Products we will contact you as soon as possible and give you the option to either re-order the Products at the correct price or to cancel your order. If we cannot contact you we will treat the order as having been cancelled. If the order is cancelled we will not charge you for those Products and will refund any money already paid for them.
Any promotional codes/discounts must be entered before the order has been placed. We are unfortunately unable to apply discounts after the order has received.
At this time we are unable to support the use of loyalty cards to collect stamps or redeem rewards online.
The cost of any order must be paid by you before delivery by a credit or debit card acceptable to us.
DELIVERY OF THE PRODUCTS
We will deliver the Products to you at the delivery address given in your order in accordance with the delivery options set out on the Website and selected in your order. We have the right to refuse any orders for delivery of Products to delivery addresses outside the United Kingdom and the Channel Islands.
Timescales for delivery will be calculated from the date that payment is made by credit or debit card.
However, because delay is sometimes outside of our control, time of delivery will not be of the essence. As such we will not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering the Products to you.
We will use our reasonable endeavours to let you know as soon as reasonably possible if we are unable to deliver all or any part of your order for any reason.
We reserve the right to deliver your order in instalment, and if the order includes matching sets we reserve the right to wait until the whole of that set is ready for delivery. If we chose to do so we will not charge you any additional delivery costs for that order.
If you have not received the Products within 28 days you may contact us by email quoting your order reference number and cancel that order. If the order is cancelled we will refund any money already paid for that order.
YOUR RIGHTS TO RETURN THE PRODUCTS
You may return Products to us and we will give you a full refund of the purchase price actually paid provided that:
the product is returned to us in their original condition and packaging, ( in new, undamaged condition) within 14 days after the date that you received them; this includes Products sold to you as part of a sale, special offer or sales promotion, you return them (and any associated products included as part of that , special offer or sales promotion, such as free gifts).
To arrange return please email us at firstname.lastname@example.org for a returns code before sending the product(s). Please send with your order number to enable us to process your return smoothly. Where product/s returned are not faulty, we will only be able to refund the cost of the individual item.
If the product(S) are faulty or different to the ones ordered you may also return the product/s. You may return any defective Products to us and we will, at your option, either replace the defective Products or give you a full refund of the purchase price actually paid; provided the product is returned to us within 28 days after the date that you received them; and this includes Products sold to you as part of a sale, special offer or sales promotion, you return them (and any associated products included as part of that , special offer or sales promotion, such as free gifts).
Please contact us in the first instance by e-mail email@example.com to request a return of the product. We will then issue you with a returns code and advise you of how to return the items to us. Where products are damaged or faulty, the cost of returning the goods by the advised method only will be reimbursed to the customer in addition to the cost of the individual item.
Products that you return to us must be sent to our address set out below. Please note that the postage cost for return shall be your responsibility and it is at our discretion to refund postage cost.
In the case of a refund we will generally make payment within 3 working days of receipt of the return and in all events within 7 days of cancellation. (unless otherwise agreed). The cost of return of non-faulty products is to be met by the customer. Where non-faulty products to be refunded, are not returned to us as agreed, we may deduct a charge from the refund. In the case of a replacement, this will also be carried out within 5 working days where there are sufficient stocks to do so. Should the replacement not be possible within that time or if the products have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund. Please note that refunds will be processed only via original method of payment
Goods should not be returned unless we have given a returns number. Always contact us before returning goods.
This does not affect your statutory rights.
ADDRESS FOR RETURNS
Please send product/s in suitable packaging to;
Kids Jewellery Shop (KJS Online Ltd)
c\o 31 Westfield,
London NW9 0LU
We endeavour to respond to all complaints within 5 working days.
If you wish to make a complaint Email: firstname.lastname@example.org
Beads, earrings and any jewellery with small parts is not suitable for children under 3 years old and may be a choking hazard. We do not recommend that jewellery be given to any child under 36 months. Jewellery should not be worn for play and extended periods of wear over 24 hours or whilst sleeping. Jewellery damaged through wear and tear cannot be replaced.